Helping Hands Richmond

Richmond, TW9 · Established 2017 · Operated by Midshires Care Limited

A CQC-regulated home-care provider serving Richmond, registered since 2017. Rated Good at its most recent CQC inspection (Jul 2022).

What the CQC found

The five questions inspectors ask, and how Helping scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

“Positive, empowering staff culture with career development and wellbeing support”
CQC inspection report, Jul 2022

“Quality assurance audits conducted regularly with effective action plans”
CQC inspection report, Jul 2022

“Accessible communication support including interpreters, braille, audio and video devices”
CQC inspection report, Jul 2022

Inspection history

Jul 2022
Good
Helping Hands Richmond is a Good-rated domiciliary care agency serving 20 people, with no failure themes identified across any of the five key questions. The service demonstrated consistent strengths in safe recruitment, medicines management, person-centred ca…
Jan 2020
Good
Helping Hands Richmond received a Good rating across all five key questions at its first inspection following registration in October 2017. The service demonstrated safe, person-centred care delivery with robust governance, well-supported staff, and effective…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Registered at TW9 1HP in Richmond. Service area not formally published; we recommend asking the agency directly when requesting a quote.

TW9

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